Job Post

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Senior Manager, Client Success

About this position

    Our client, a Top 10 US Retailer, is in the midst of a major digital transformation. We’re looking for someone to help guide them on their journey. The Senior Manager, Client Success is the most strategic client-facing role at our agency, responsible for leading client initiatives, coordinating across media channels and portfolios, and being proactive to client and agency stakeholders. The Senior Manager, Client Success will be accountable on communicating the latest initiatives of Crealytics as well as maintaining expertise with the best practices of performance-based marketing channels.

Your responsibilities

  • You develop strong connections with key client stakeholders to understand their needs and invest in their long-term success
  • You serve as a client escalation point for addressing technical, creative, and data related retailer and advertiser requests
  • You establish processes and manage large-scale projects in order to ensure the delivery of world-class client service
  • You provide guidance to the digital marketing team to align strategic client goals and performance goals across conversations
  • You interface with other department leads to share ideas, communicate service offerings, and to identify and deliver new solutions for client
  • You identify and communicate senior management key client opportunities, potential risks and other key nuances which affect the health of the business
  • You train our account manager to polish their client related skills
  • You translate feedback from client stakeholders to internal teams as needed

Your profile

  • You are a passionate and determined project manager. You know how to keep all stakeholders up to date and ensure deadlines are met
  • You have excellent analytics skills. You understand how to tell stories with data, how to incorporate industry research alongside first party data, and know how to make your analysis come to life
  • You are a Digital Marketing enthusiast. You have a strong interest in e-commerce, and are familiar with digital marketing processes and concepts.
  • You thrive on client interaction. You can lead a large-scale client in idea creation and explain complex subjects with elegance and clarity
  • You are an expert collaborator. You can coordinate client strategies with agency priorities and can speak with equal confidence to C-levels as well as channel practitioners
  • You are a critical thinker. You like to take ownership of your projects, can quickly synthesize multiple inputs, and can balance resources across agency and client with ease
  • You roll up your sleeves. You know the typical industry tools and platforms, and feel comfortable pulling insights from Google Ads, Adobe Analytics, and Salesforce CRM

What we offer

  • Flexible working situations. Want to work from an office full time? OK. Only want to work from an office occasionally? That’s OK too. Digital Nomad? Still OK.
  • Educational opportunities. Anyone on staff can take advantage of the Crealytics’ Academy, providing growth opportunities in including language instruction, certification training, and professional development, among dozens of other skill-based courses.
  • Socializing. Our get-togethers are always a mix of business and pleasure. We do both with equal gusto.
  • International exposure. With offices in both NYC and Berlin, we give our staff access to the best thinking on two continents, and learning opportunities that come from working on global accounts.
  • We also offer all the standard packages – full health and dental benefits, 401K, flex time, fully stocked snacks and drinks (plus world class coffee!), gym discounts, and tons more.

Apply now

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